These are the terms and conditions on which we will provide the services of Simply Cremated Ltd.
By signing the contract and or making a payment you agree to be bound by the terms and conditions set out below.
1.1 When the following words are used in this Agreement, this is what they mean:
"Agreement" means this agreement between us for provision of the Services, incorporating the terms and conditions below;
"Cancellation Period" has the meaning given in the section "Right to Cancel";
"DWP Funeral Payment" refers to a registered payment offered in applicable circumstances by the Department of
Work and Pensions intended to help pay for a funeral.
"Fees" means the fees set out in the section "Fees";
"Services" means the services set out in the section "Services";
"we" or "us" or "our" means Simply Cremated Ltd. A subsidiary of Frank S. McLean & Son Ltd, Funeral Directors, Holmhill, 4 Station Road, Keith AB55 5DR
"you/your/the Client" means the person who enters into this Agreement by making payment of
2.1 By entering into this Agreement you confirm that you:
2.1.1 are over 18 years old;
2.2 By accepting these terms and conditions and subsequently completing the purchase process via our payment service, you are making an offer to purchase funeral services from us on the terms set out in this Agreement.
We are entitled, at our absolute discretion, to accept or decline this offer.
3. OUR TERMS
3.1 This Agreement sets out the Conditions on which we will arrange and perform the Simply Cremated services which you have chosen.
3.2 Please be aware that the Simply Cremated services set out in this Agreement do not provide for any funeral service and it will not be possible for you to attend the cremation of the person who has died. If you would like to attend a service, Simply Cremated may not be the right choice for you and we would be happy to suggest alternative funeral arrangements to suit your needs.
3.3 Simply Cremated is available from us, only where a person has died within our specified area of coverage in Scotland.
3.4 In certain circumstances when we receive remains into our care, if the condition is deemed to cause risk to our staff’s health, then it may necessitate hygienic treatment to be carried out. Simply Cremated reserve the right to undertake hygienic treatment of the remains if necessary at no extra cost to the family.
4.1 The total fee payable to us for the funeral shall be £1,650.00 (the "Fee").
4.2 In some circumstances you may also be required to pay additional fees, see exclusions to the service (5.1)
4.3 For providing an ashes-
5.1 The Services provided as part of the Simply Cremated service are set out as follows;
Arrangements and guidance by telephone 24 hours a day, 365 days a year.
Bringing the deceased into our care from anywhere within our area of coverage and holding them at our own mortuary and facilities.
Our local team will pick up the deceased and meet with you to sign the necessary paperwork.
Transportation of the deceased in specialist vehicle to a crematorium and a cremation in a simple coffin.
Ashes collected by you in a simple urn or scattered at the crematorium (A choice of ashes caskets are available for you at an additional cost)
24 hour telephone bereavement and advice counselling service.
Ashes will be retained by us for a maximum period of three weeks and if uncollected will be returned to the crematorium for scattering.
The following are exclusions to the Service;
Viewing of the deceased
Funeral procession, hearse or limousines
Service or attendance at the funeral
Choice of time or date for the cremation
Embalming, arranging of floral tributes, the collection of charitable donations
5.2 An electronic description of the Services shall be provided to you following payment of the Fee and will be visible on our website at all times.
6.1 The Fee must be paid in full before we perform any Services. Payment shall be made by BACS, debit or credit card over the telephone during the initial instruction and arrangement call.
6.2 If you have made or intend to make an application for a DWP Funeral Payment or any other financial assistance or grant to help you pay for the funeral, it is important to remember that in all circumstances you will still be responsible to us for payment of all of the Fees before commencement of our services.
7.1 To avoid the risk of loss or damage to the jewellery or valuables of the person who has died, we would advise that you remove such jewellery or valuables before collection. If you decide to leave any jewellery or valuables with the person who has died you will be doing so at your own risk.
8. OUR LIABILITY TO YOU
8.1 If we fail to comply with this Agreement, we are responsible for (and only for) the loss or damage you suffer that is a result of our breach of the Agreement or our negligence.
8.3.1 Death or personal injury caused by our negligence or the negligence of our employees, agents or external suppliers;
8.4 Your statutory rights are not affected by any statement contained in this Agreement. In particular, your rights are not affected by any provision which may have the effect of limiting our liability to you in the event that any service we provide is defective or fails to correspond with the description of the services we have provided. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
9. HOW WE MAY USE YOUR PERSONAL INFORMATION
9.1 We will use the personal information you provide to us to:
9.1.1 provide you with the Services;
You can opt out of this at any time in the future.
9.2 Other than as stated above, we will not give your personal data to any other third party unless:
9.2.1 we are required to do so by law or regulation; or
Under the Data Protection Act, 2018, you have the right to know what data we hold on you and you
can apply to us in writing in order to receive said data, for a fee.
10. RIGHT TO CANCEL AND REFUND
10.1 You have the right to cancel this Agreement for a full refund within fourteen (14) days of payment of the Fee ("Cooling Off Period"). If you wish to cancel this Agreement, this right can be exercised by notifying us within the Cooling Off Period, using the postal address or email address set out in the "How to contact us or make a complaint" section below.
10.2 You shall be unable to cancel this Agreement for a refund after provision of the Services has commenced, even where we are providing Services during the Cooling Off Period.
10.3 By contacting us (by whatever means, including via the website, email or by telephone) and requesting the Services you give us authority to carry out the Services and you acknowledge and accept that we may begin performing the Services before the end of the Cooling Off Period.
11. HOW TO CONTACT US
12. HOW TO MAKE A COMPLAINT
Simply Cremated Ltd.,
4 Station Road
12.2 If you are dissatisfied with the response from us you can take the matter further. Simply Cremated Ltd., is incorporated within the business of Frank S. McLean & Son Ltd., Funeral Directors, Holmhill, 4 Station Road, Keith. AB55 5DR. and is part of the National Association of Funeral Directors. Full details of the NAFD code of practice are available on-
For more information on this service please visit www.nafd.org.uk/resolve or email firstname.lastname@example.org
Simply Cremated Ltd -